The only way to make sure that our business growth doesn’t flatten in this rapidly changing market is to continuously innovate. And to quickly react to changes and discover new opportunities, we need a streamlined process from brainstorming new ideas to successfully implementing them. A modern and popular process followed by successful organizations is design thinking.
In this special Ask Me Anything session with Vishal Mudaliar, we discuss how design thinking is used to drive innovation by bringing the best of people, processes, and technology.
Agenda for the session
- How design thinking helped Vishal identify powerful ideas
- Perspective of a senior executive from one of country’s largest banks
- Q&A Session
About Speakers
Vishal Mudaliar
Senior Vice President, Service Quality head for branch banking at Kotak Mahindra Bank.
Vishal Mudaliar has over two decades of experience in customer service operations and quality service across banking, FMCG, Telemarketing, Telecom, Hospitality, IT segments. He is also the founding member of a US-based law practice management firm and was instrumental in shaping the global delivery model. He is currently the Senior Vice President, National Service Quality Head for Branch Banking at Kotak Mahindra Bank, one of the country’s leading financial institutions.
Arjun Nair
Co-Founder at Great Learning
Arjun Nair is the Co-Founder of Great Learning, one of the world’s emerging companies for professional education. He has been a part of the leadership at several VC-funded startups in the US and India. Before Great Learning, he headed Strategic Initiatives at ZipDial, which was acquired by Twitter. Before embarking on his entrepreneurial journey, Arjun worked with Siemens Healthcare, building technology for personalized medicine.
Stanford Executive Education Design Thinking: From Insights to Viability
In this modern world, connected by intelligent technology and united by the internet, every experience has become personalized. Design thinking has evolved to deliver a completely customized experience to the user in every area. These days the word design thinking is everywhere and seems to achieve a great demand. Let us learn about design thinking.
Design Thinking is a methodology used to solve complex problems creatively, and it has evolved in various fields like business, engineering, architecture, etc. It focuses on understanding individual needs and discovering the best solution to meet those needs. There are five main steps involved in the process of design thinking. These five steps will help you develop sensible ideas to solve a set of problems and generate positive outcomes.
