The success of any business - digital or otherwise - depends on customer experience and satisfaction. Design Thinking lets you put your best foot forward when it comes to creating an engaging and appealing client experience. Want to know how you can incorporate this human-centric solutions approach into your career and business?
Join us for an exclusive Ask Me Anything session with Stanford Executive Education Design Thinking: From Insights to Viability course alumnus Ross Dickie (President & COO, Human eSources).
In this session, Ross will take you through the impact of design thinking on the world around you and his own learning experience with the program. Moderated by Milind Kopikare (President, Great Learning, North America), the interaction will guide you through the course structure, hands-on projects, and mentoring sessions.
Agenda for the session
- Why Design Thinking?
- Who is the course for?
- Impact of Design Thinking in the world around us
- Ross's learning experience with the program
About Speakers
Ross Dickie
President & COO, Human eSources
Ross Dickie is the President & COO of Human eSources. For the last 33 years, he has been involved in many senior management roles with EdTech organizations. Before joining Human eSources, Ross has previously worked in the capacity of Product and Project Manager, besides being part of the Sales, Marketing, and Operations Team. He is involved in working with an exemplary group of professionals who are into creating assessments, first-year experience eBooks and tools that help individuals make more informed personal, educational and career decisions.
Mr. Milind Kopikare
President, Great Learning, North America
Milind Kopikare is the President of Great Learning, North America. An expert in digital transformation and customer experience management, he has a special interest in Data Visualization and Product Strategy. He has years of experience working at companies like Qualtrics, McKinsey and Google.
Stanford Executive Education Design Thinking: From Insights to Viability
In this modern world, which is connected by smart technology and united by the internet, every experience has become personalized. In order to deliver a completely personalized experience to the user in every area, design thinking has evolved. These days the word design thinking has been everywhere and seems to achieve a great demand. Let us learn about design thinking.
Design Thinking is a methodology that is used to solve complex problems creatively and it has evolved from various different fields like business, engineering, architecture, etc. It basically focuses on understanding individual needs and discovering the best solution to meet those needs. There are five main steps involved in the process of design thinking. These five steps will help you come up with sensible ideas to solve a set of problems and generate positive outcomes
